Made-to-order terms

Last updated November 7, 2026. These terms cover printed items you buy from us: printed Gridfinity sets (Gridfinity Gen), name ornaments and custom cutters (Guilds & Grains).

Who you are buying from

The seller is Detroit Web Agent, a small business in Grosse Pointe Park, Michigan. Gridfinity Gen and Guilds & Grains are our brands. Your card statement and your Stripe receipt will say DETROIT WEB AGENT. Questions about any order: matt@detroitwebagent.com (reply to your receipt or include its number).

What we make

Every item is printed after you order, in PLA plastic, on our own Bambu Lab printer in Michigan. 3D prints show fine layer lines and can vary slightly in colour and finish from piece to piece. Colours on screen are approximate. We currently print in black and white only.

• Printed Gridfinity sets: baseplates and bins sized from the drawer measurements you enter. Check your measurements before you order; we print what you enter.
• Name ornaments: about 90 mm (3.5 in) wide with a hanging loop, $5.99 each, with the name, font and colours you choose. Please check spelling before you pay; we print names exactly as typed.
• Custom cutters: up to about 60 mm (2.4 in) for $5.99, or about 100 mm (4 in) for $6.99, made from an outline you send us (see "Custom cutter artwork" below).

Prices, sales tax and payment

You see the full price before you pay. Payment is taken by Stripe on its secure checkout page; we never see your card number. Shipping is a separate $8.99 line. If your order ships to a Michigan address, Michigan 6% sales tax is added to the items (not to shipping) and shown as its own line before you pay. We do not currently collect sales tax for other states.

Lead time and shipping

Items ship within 10 to 14 business days of your order, by USPS Ground Advantage, for a flat $8.99 per order. We ship to US addresses only. Carrier transit time comes on top of the lead time and is not guaranteed by us.

Christmas: orders placed by December 10, 2026 ship by December 17, 2026. Orders after that date follow the normal lead time and may not arrive before Christmas.

Order limit and waitlist

We are a small shop, so we take up to 5 open orders at a time across all printed products. When we are full, checkout is replaced by a waitlist. If you join it, we email you once when a slot opens and use your email for nothing else.

Custom cutter artwork

After you pay for a custom cutter, email your outline (a photo, drawing or image file) to matt@detroitwebagent.com with your receipt number. We check it within 2 business days. If the shape will not print or cut well, we tell you and refund the order in full, shipping included. The lead time starts once we have a usable outline.

Only send artwork you made or have permission to use. We do not make cutters of other companies' logos, brand names or licensed characters, and we may decline any design; if we decline, you get a full refund.

Cancellations

Changed your mind? Email us before we start printing and we refund the whole order. Once printing has started, the rules below apply.

Returns, reprints and refunds (30 days)

If an item arrives broken, misprinted, the wrong size or colour, or is not what you ordered, email us a photo within 30 days of delivery. We reprint it or refund it in full, your choice, and you do not need to send it back. If your order never arrives, tell us within 30 days of the expected delivery date and we reprint or refund it.

Unused Gridfinity sets can also be returned within 30 days of delivery for a refund of the item price (you pay the return postage). Personalised items (name ornaments and custom cutters) are made for you, so they cannot be returned just because you changed your mind, but anything wrong with them is covered above. Refunds go back to your original card and normally post within 5 to 10 business days.

Using the items safely

• PLA softens with heat (from about 55 °C / 130 °F). Keep items away from dishwashers, hot cars, ovens, radiators and direct heat.
• Gridfinity sets are drawer and desk organisers. They are not made to carry weight, hold tools under load, or store anything hot, sharp enough to cut through plastic, or hazardous.
• Name ornaments are holiday decorations for adults to hang. They are not toys and are not intended for children. Keep them away from young children and pets: thin letters can snap, and broken pieces could be a choking hazard.
• Custom cutters: not certified food-safe. PLA is common in food packaging, but our printer, filament and colourants have not been tested or certified for food contact, and printed layer lines can trap bits of food. Use cutters only to cut raw dough, fondant or sugar paste for a short time, never with hot food. Wash by hand in warm (not hot) soapy water and dry fully. Do not put them in the dishwasher. If you use a cutter for polymer clay or crafts, do not use it for food afterwards.

Limits of our liability

We make each item carefully and stand behind it as described on this page. Apart from that, items are provided as they are described on our pages. To the extent the law allows, our total liability for any order is limited to the amount you paid for it, and we are not responsible for indirect or consequential losses or for use of an item other than as described above. Nothing in these terms limits any rights you have under Michigan or US consumer law that cannot be waived.

Your information

We use your name, shipping address and email only to make, ship and support your order. Stripe processes your payment and sends your receipt. See our privacy policy.

Law and changes

These terms are governed by the laws of the State of Michigan. If we change them, the version shown when you placed your order applies to that order.